Laminate Kitchen Worktops Terms and Conditions

Tel: 0800 0752 777 or Shop Online

Kitchen Worktops Online
Quality & Affordable work surfaces

:: Home

:: Worktops

:: Delivery
:: Services
:: About Us
:: Contact Us
:: Terms
:: Privacy Policy

Payment types

Most major credit / debit cards

Terms, Conditions & Privacy Policy

Purchases

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. or telephone your order through to us

We may not be able to accept your order, or part of your order, due to one of the following reasons:

authorisation of your payment failed

we made a pricing or product description error

Item or items are out of stock or discontinued

If there are any problems with an order, you'll be contacted by email or telephone to inform you of the problem.

If you change your mind about an order and want to cancel it, you must do so by 12pm the day before it is despatched (orders are normally processed immediately after they've been placed, so we may have already made arrangements for it to be sent when you cancel it. If this is the case then we can't always stop the order from being delivered: once you receive the order, you will be notified where to ship back the order, Please note: there will be a re stock handling fee of £35.00 per order for returned goods, if collected by us there will be a further handling fee not exceeding £50.00.depending on circumstances.

Cancellations
To cancel your order, please contact us before 7 days of receipt by email or phone

Payments
You can make your payment by credit or debit card. We accept Visa and Mastercard and UK bank debit cards.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. Sometimes with payment systems there are price discrepancies or mistakes or the system has failed or a mistake in the input of numerals on to a system We will indicate acceptance of your order when we call you by phone to confirm your order with you. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you before delivery to ensure that the price is acceptable. If it is not we will cancel the order.

Delivery and Carriage Costs on laminate worktops, solid surface worktops and accessories
For UK orders, we generally aim to fulfil your order as soon as possible
Delivery is normally 2 - 10 days on all products unless there is a shortage from the manufacturer we will call and advise you the date of delivery shortly after your order normally the next day, The driver will call you on this date 30mins - 1 hour before delivery
If there is likely to be a problem with access please inform us by telephone at the time of order.
delivery is charged at £29.99 per complete order for worktops
Please note that a £15 surcharge applies to single length worktop or appliance orders.

On Site:
An able bodied person will be required to assist with the worktop and inspect the goods on arrival. Goods will not be left without a signature.
If goods are signed for as "unchecked" no claim can be entered into
Please ensure when you receive the goods they can be accommodated
If a delivery is made to an address and no one is available to accept delivery we reserve the right to charge for any incurred additional delivery charges either to the delivery address or back to our warehouse.
Goods must be inspected on delivery.

Back Orders:
If your item is not in stock, we will back order for you. You will always be emailed or called by telephone with the option to cancel your order if you would rather not wait.

Tax Charges:
In accordance with UK tax law, UK Value Added Tax at 15% will be charged where the delivery is to an address within the United Kingdom . The prices shown on this site include VAT at 15%.

Credit Card Security & Privacy Report
When the order is placed on our website through our shopping cart the payment section is handled by Sagepay which uses encryption. We do not hold or save credit card numbers or any other financial data in our system s– each transaction requires the entry of a valid credit card number before it is processed. No data is transmitted in clear text between any web site during the payment process.
the card is then authorized, we have to process the order before we can claim the payment.
This website does collects personal information about you when you register an account.
We ask you for details about yourself because we want to ensure that we give you a service of the highest standards.
The information you give us is not traded or sold on to other companies.
We take customer privacy seriously and DO NOT share customer information.
This site does NOT store credit card information.

Returns & Refund Policy:
Contact us within 7 days of receipt if your product is faulty by phone or email.
For a refund there will be a re stock handling fee of £35.00 per order for returned goods, if collected by us there will be a further handling fee not exceeding £50.00.depending on area. The returned product must be in the original packaging and all parts accounted for for a refund.
If the product has been opened we cannot not refund the items.
if you have over ordered we cannot refund the items.

Conditions of use:
By using this website you agree to be bound by the following conditions of use. If you do not wish to be bound by these conditions, then please do not use the site.

This site is virus free. You must agree that you will not make a claim for damages as a result from using this website. The owners of this website operate to the highest standards and do not believe that using this website can cause loss or damage to your PC.

Postal Address:

Kitchen Worktops Online
Dean Taylor
97 Spenser rd
Ipswich
Suffolk
IP16HP

mail@kitchen-worktops-online.co.uk